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Need to return a disappointing online purchase? The latest features of Uber It will allow you to do this without a trip to the post office.
The ride-hailing company on Wednesday launched a new “Package Returns” feature that allows users to send up to five prepaid, stamped packages to a nearby post office, UPS or FedEx for a flat fee of $5, or $3 for Uber One members. The service is available on the Uber and Uber Eats apps in nearly 5,000 cities.
This launch comes at a time when retailers are introducing stricter returns policies with shorter time frames. With nearly 80% of shoppers under 30 finding postage returns somewhat or very annoying According to a National Retail Federation pollUber expects its new tool to be a “huge” value proposition for consumers, according to Wendy Lee, Uber’s director of delivery product management.
“We envision this will be a significant time saver and convenience for many American consumers,” she told USA TODAY.
How do I use Package Returns on Uber?
After a user selects a nearby postal carrier and confirms pickup, Uber will send a courier to their address to pick up a package and drop it off at a local US Postal Service, UPS, or FedEx location. Customers can then track their package in real-time via the app, and the courier will send a visual confirmation or photo of the receipt after delivery.
What type of packages can I ship with Uber?
This feature can be used to return a package or ship mail, as long as the package is pre-paid with a label or QR code, sealed and ready to ship. Each must be worth less than $100 and less than 30 pounds.
Packages will also need to be followed up Uber shipping guidelineswhich bans packaging containing alcohol, highly perishable foods, gift cards, breakable items, and more.
Where is Uber Parcel Returns available?
Markets offering Uber’s Package Returns feature include Phoenix and Tucson, Arizona; atlanta; Baltimore; Boston; Los Angeles, San Diego, San Francisco, Orange County, Palm Springs, Sacramento, and Inland Empire, California; chicago; Connecticut. Denver; Detroit; Honolulu; Indianapolis; Miami, Fort Myers-Naples, Orlando, Tampa Bay, and Jacksonville, Florida; Las vigas; milwaukee. Minneapolis and St. Paul, Minnesota; St. Louis and Kansas City, Missouri; New Jersey; New Orleans; Suburbs of New York City and upstate New York; Charlotte and Raleigh-Durham, North Carolina; Cincinnati, Cleveland and Columbus, Ohio; Portland, Oregon; Philadelphia, Pittsburgh and Lehigh Valley, Pennsylvania; Salt Lake City; Seattle; Charleston, South Carolina; Nashville, Tennessee; Dallas, San Antonio, Houston and Austin, Texas; Richmond and Hampton Roads, Virginia; And Washington, DC
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